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Email: [email protected]. Phone: 888-626-1150. Address: 4511 Horizon Hill Blvd, 2nd floor, San Antonio, TX 78229. For all other issues, please reach out to Disney+ Support. BACK TO TOP. Disney+ offers closed captions, subtitles, and audio in various languages, which can vary by region and title. Select one of the following options ...Start a video. Select the Audio and Subtitles menu. Select English 5.1 from the list. This is also something that you can try for other platforms too. But this fix will only work if the platform ...And as far as your suggestion to"play the same program on a smart phone/tablet and see if it has captions. the closed captions may be a 'side car' and not recognized by the x1 set top box" It works on our main cable box with voice control. Evidently that box has additional CC hardware or software to display the CC.Turn Captions On or Off Using the X1 Accessibility Settings Menu. To access Accessibility Settings : Press the B key on your Xfinity remote to reach Accessibility Settings. Press OK to toggle Closed Captioning On or Off. If choosing On, then proceed to Closed Captioning Options and select your preferred settings (font size, color and formatting).Open the Main Menu on your Xfinity device. Select Setup and OK. Select Closed Captioning Setup and hit OK. Turn Closed Captioning to On and select OK. You …1.4K Messages. @DannieRachel Thank you for letting us know you are experiencing issues with closed captioning. Have you tried to toggle the closed captioning off and on to see if that helps fix the issue? I no longer work for Comcast. 1 year ago. 0. Start Here. Closed caption is set to "On" but keep turning theselves off. They used to …Follow these steps to turn off subtitles on the Disney Plus app. During playback of a show or movie, tap the display. Two icons will appear in the upper right corner. Choose the far-right option. In the Audio & Subtitles menu, select the Off option under Subtitles. Press the X on the display to return to resume playback.On the website: Play a video with subtitles enabled, then click the speech bubble icon > Click off . In the app: Play a video with subtitles enabled, then press the menu button on your remote > Subtitles > English [CC] > Off . If subtitles don't stay off permanently (although they should), logging out of the Amazon site or reinstalling the ...You can adjust settings like the font color, background color, and font size. Press MENU on your remote. Select Settings. Scroll right to Accessibility and press SELECT. Use the DOWN arrow to scroll to the setting you want to change, and press SELECT. Press SELECT on the setting you want, then press EXIT to go back to your program.Closed Caption is Delayed not in Sync. Closed Caption delaying and not in Sync, keeping up with what’s being said. Mostly on MeTV, but on many other channels as well. I’ve done everything that’s been suggested, restarted system many times. Made sure correct CC are turned on everywhere across cable and streams apps. Made sure …If you want to watch live TV on the Stream app for your Xumo TV, you must have Xfinity X1 or Xfinity TV service. Press OK on the Live TV button on the main menu to load the Live TV page and All Channels guide. You'll see all the channels available with your Xfinity TV or Xfinity Instant TV subscription. In addition to the Live TV grids, you can ...To turn on subtitles: Start playing the video. Press the Menu button on your Fire TV remote or the Fire TV App. Select Subtitles. Select the Off button under Subtitles. Select from the options on-screen to turn captions on. Tip: You can set preferences for the way subtitles display, including text size and style, when enabling the feature.Step 5. Press the menu button again to exit the User Settings menu and save the settings. The next time you turn on your cable box, these closed captioning settings should take effect on any of your standard or HD channels. Although you can enable and disable closed captioning using your television settings, this doesn't always work when ...But it doesn't just zoom. It pops up a whole menu with different levels of zoom plus a number of other options - including control over closed captioning. Ok, believe it or not, it still takes 8 clicks to turn the closed captioning on or off this way. But that's a lot better than 16. And it's more intuitive… once you get past the need ...How do I get rid of closed caption on my Xfinity remote? Technician's Assistant: I understand that you're looking to remove closed captioning on your Xfinity remote. Have you already tried pressing the 'CC' or 'Closed Caption' button on the remote? My remote doesn’t have a CC button.Parental controls You can set parental controls on individual profiles. Subtitles & alternate audio Learn how to turn on subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many TV shows and movies. Many devices let you choose the appearance of subtitles and captions.Open the “Android Peacock TV app” and launch the content you want. Pull up the playback options with your finger. Tap on the “text bubble” (subtitles) button and turn them “On” or “Off.”. That’s it, the subtitles are easy to set up in the apps on mobile devices. All you need to do is find the button in the app interface.Samsung Galaxy Note, Android 11+: Go to Accessibility, then under the Hearing enhancements section select Subtitle settings; from there, select Google subtitles (CC) Google Pixel, Android 10+: Go to Accessibility, then under Audio & on-screen text select Captions. Universal: Search for "Subtitles" or "Captions" and find caption settings.If you are hearing an extra narrator describing the action or setting in a show you're watching, you may be hearing the Audio Description Service or Descriptive Video Service (DVS), which is made available to audiences who are blind or visually impaired. You can turn this feature on or off through your TV or cable settings using your TV's ...Open the Main Menu on your Xfinity device. Select Setup and OK. Select Closed Captioning Setup and hit OK. Turn Closed Captioning to On and select OK. You also have the option to edit the look and feel of CC on the device by using Background. This will set the background color or leave it transparent depending on what you find easiest to use. Step 3. Press the “CC” button once more while the “Closed Caption” box remains on the screen. The different closed caption options for that television appear on the screen. Advertisement.

Accessibility Settings lets you to turn on video description, voice guidance, enhanced text readability, manage Closed Captioning services and reset your secondary audio track to the default language (also available in Language and Audio settings). Comcast Labs (X1 only) lets you to test features currently under development for your X1 TV Box.How to turn off subtitles on Amazon Prime Video on smart TV | Disable Prime Video app subtitles.1. Play the TV show or movie you want to watch.2. Press one o...Hmm, this is odd. In the first place, if you have an HD cable box, CC is supposed to be set up in the cable box, not the TV, unless the TV isn't really connected to the HD outputs of the box. I need to know how the box is connected to the TV, are you using the 5 wire component video connection between the box and the TV, or are you using HDMI?You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so. 0.

From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. I no longer work for Comcast.We cannot get closed captioning on Hallmark Movies and Mysteries channel. We have the CC Option ON in settings. We’ve had it before, but for the last few weeks, do not have it. The closed captioning works on the regular Hallmark channel, but not Hallmark Movies & Mysteries channel.…

Reader Q&A - also see RECOMMENDED ARTICLES & FAQs. Using YouTube as an example, when you find a video you . Possible cause: Enabling closed captioning on your EPICO 4K Box. From the main menu, select Settings ⚙.